Annual Report
For transparency and to celebrate each year, Anglican Overseas Aid produces an Annual Report. The most recent Annual Report is available here and those for previous years can be viewed here.
Audit
Anglican Overseas Aid’s accounts are subject to an annual audit.
A copy of the audited financial statements must be lodged with the Australian Council for International Development (ACFID) and the Department of Foreign Affairs and Trade (DFAT) within five months of the completion of the financial year.
Financial Due Diligence
At Anglican Overseas Aid (AOA), we take seriously our responsibilities for reducing the risks of the money we send to our partners being used for anything other than our intended purposes. In high risk contexts, we take extra caution through detailed policies and procedures to ensure that all funds are directed appropriately and not used fraudulently or nefariously.
To this end we request personnel lists (including staff, board members, volunteers, and closely associated organisations) on a 6-monthly basis and perform due diligence checks with the World Bank, Asian Development Bank and the Australian Attorney General’s Department.
Given our rigorous reporting processes to the Australian Government’s Department of Foreign Affairs and Trade, and our obligations under the Australian Council for International Development’s (ACFID) Code of Conduct, we confidently promise every effort to ensure good stewardship of funds.
Any further queries on our financial due diligence policies, please contact aoa@anglicanoverseasaid.org.au
Have you got anything to say?
General Feedback
At Anglican Overseas Aid, we value your views. If you have any feedback about our website, publications, programs or anything else about how Anglican Overseas Aid operates, either positive or negative, please email us at aoa@anglicanoverseasaid.org.au or telephone us on 1800 249 880 (toll free within Australia).
Complaints
Anglican Overseas Aid is accepting of complaints as they can be a valuable learning source about the way we operate and how we can do things better.
Anglican Overseas Aid is committed to being accountable for what it does and in the relationships it has, and allows the opportunity to have grievances and complaints heard, and to seek redress and to restore and improve on our relationships and work.
We have a formal process for handling complaints, which is detailed in our Complaints and Feedback Policy, which can be found here.
Anglican Overseas Aid’s dedicated complaints email address is complaints@anglicanoverseasaid.org.au
ACFID
Anglican Overseas Aid is a signatory to the Australian Council for International Development (ACFID) Code of Conduct which defines minimum standards of governance, management and accountability for non-government development organisations.
Should you wish to find out more information about the Code or lodge a complaint against Anglican Overseas Aid’s compliance with the Code, please contact ACFID as follows:
Website: www.acfid.asn.au
Email: code@acfid.asn.au
In writing: Code Manager
ACFID Code of Conduct Committee
C/-ACFID
Private Bag 3
Deakin ACT 2600
Our Policies
Anglican Overseas Aid is committed to your privacy in accordance with the Australian Privacy Principles, established under the Privacy Act 1988. Our Privacy Policy outlines our commitment to you and how we collect, store and use the personal information that you supply to us.
You can download a copy of our Privacy Policy here or call us for free from anywhere in Australia on 1800 249 880. Calls from outside Australia can be made to +61 3 9495 6100.
Anglican Overseas Aid affirms the rights and obligations set out in the United Nations Convention on the Rights of the Child. This includes protecting children from harm, exploitation and abuse. We are committed to protecting the safety and wellbeing of children, and uphold and employ the Australian Government’s zero tolerance of child exploitation and abuse.
If you have a child safety concern relating to the work of Anglican Overseas Aid, either in Australia or in one of our countries of operation, please contact our Chief Executive Officer on 1800 249 880 (toll free within Australia) or +61 (0)3 9495 6100 (from outside Australia) or via email at aoa@anglicanoverseasaid.org.au
Details of our commitment to protecting the safety and wellbeing of children are set out in our Child Protection Policy.
Anglican Overseas Aid aims to conduct its activity to a high standard of personal and corporate integrity.
Details of our commitment to transparency and integrity are set out in our Conflict of Interest Policy.
In all of Anglican Overseas Aid’s (AOA) activities, and particularly its communications with the public, AOA will accord due respect to the dignity, values, history, religion, and culture of the people with whom it works, consistent with principles of basic human rights.
AOA strives to be consistent in all of its communications, both internal and external, with complementarity between communications style and content. Being consistent in communications facilitates AOA’s efforts to achieve its vision and purposes by conveying a sense of unity, focus and organisational integrity and by repeatedly and continuously reinforcing brand identity, meaning and recognition.
Details of our commitment to being respectful and transparent in all our communications are set out in our Communications Policy.
Anglican Overseas Aid (AOA) is committed to ensuring that all development activities are in line with its commitments to rights based development. In support of this commitment, AOA is a signatory to the Australian Council for International Development’s (ACFID) Code of Conduct, the ACT Alliance Code of Conduct and the Department of Foreign Affairs and Trade (DFAT) Contractual Agreement, all of which preclude support for evangelistic, political or welfare activities.
AOA articulates this requirement with partners during start up discussions, capacity assessment, regular monitoring and through the signing of a partnership agreement. Development assistance is provided on a non-discriminatory basis – participation and support in relief and development programs will occur on an equal basis.
Details of our commitment to ensuring that all development activities are in line with our commitments to rights based development are set out in our Non-Development Activity – Evangelism, Welfare and Politics Policy.
Anglican Overseas Aid (AOA) is committed to protecting the dignity, safety and human rights of all people affected by our work.
AOA has an obligation to prevent misconduct and harm to children and adults. AOA advocates and strongly fosters a culture of awareness, prevention and response that is empowering to vulnerable persons affected by sexual exploitation, abuse and harassment (SEAH).
All AOA parties are expected to uphold and promote the organisation’s values, display behaviour and reflect attitudes that nurture a strong safeguarding culture.
Details of our commitment to protecting the dignity, safety and human rights of all people affected by our work are set out in our Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy.
Anglican Overseas Aid (AOA) aims to:
– Allow and encourage safe reporting of misconduct or illegal activity at AOA;
– Uphold AOA’s high standard of ethical conduct and financial responsibility;
– Outline the process for dealing with the reports and protection of whistleblowers; and
– Ensure that misconduct is dealt with appropriately.
Details of our commitment to the above are set out in our Whistleblowing Policy.
Anglican Overseas Aid (AOA) is committed to the highest standards of professional conduct in all areas of its work, both in Australia and internationally.
Safeguarding and protecting AOA parties, sponsors, donors and communities in which we work is paramount. We recognise that our reputation is one of our most valuable assets and is founded largely on the ethical behaviour of the people who represent AOA.
All AOA parties must be aware of perceptions and appearances in their language, actions, and relationships to children and adults, and safeguard them from harm. AOA parties should always uphold the dignity of people and treat all people with respect.
Details of our commitment to the highest standards of professional conduct in all areas of our work, both in Australia and internationally, are set out in our Safeguarding Code of Conduct.
Anglican Overseas Aid (AOA) is committed to the highest standards of professional and business conduct in all areas of its work, both in Australia and overseas.
We recognise that our reputation is one of our most valuable assets and is founded largely on the ethical behaviour of the people who represent AOA.
This Code applies to all Directors, employees, contractors, consultants, volunteers and officers of AOA.
Compliance with this Code, AOA’s policies and the law is a condition of working with AOA.
Details of our commitment to the highest standards of professional and business conduct in all areas of our work, both in Australia and overseas, are set out in our Personal Code of Conduct.
Who keeps us accountable?
As a professional international development organisation, Anglican Overseas Aid is a member of or answerable to a number of official bodies that hold us accountable for the way we use funds and how we do our work. You also have the right to lodge a complaint with these bodies.
The Australian Council for International Development (ACFID) is the peak council for Australian not-for-profit aid and development organisations. It was founded in 1965 and has more than 100 member agencies.
Anglican Overseas Aid is a signatory to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability for non-government development organisations. The Code has an independent complaints handling process.
To find out more about the Code or lodge a complaint against Anglican Overseas Aid’s compliance with the Code, please contact ACFID as follows:
Website: www.acfid.asn.au
Email: code@acfid.asn.au
In writing:
Code Manager
ACFID Code of Conduct Committee
C/-ACFID
Private Bag 3
Deakin ACT 2600
Anglican Overseas Aid is also committed to the ACFID Fundraising Charter.
The Department of Foreign Affairs and Trade (DFAT) is the Australian Government department that is responsible for managing Australia’s overseas aid program and budget.
Anglican Overseas Aid has full accreditation with DFAT. This means we meet and operate in accordance with the quality standards required under the Australian Government Aid program. As a fully accredited agency, we receive Australian Government funds for a number of our programs.
You can find out more about Australian Government accreditation here.
The Fundraising Institute Australia (FIA) is the national peak body representing professional fundraising in Australia.
Anglican Overseas Aid is an Organisational Member of the FIA, and we adhere to and comply with their Principles and Standards of Fundraising Practice
The Australian Charities and Not-for-profits Commission (ACNC) is the independent national 
regulator of charities.
Anglican Overseas Aid is registered with the ACNC.
Anglican Overseas Aid is a member of the global
ACT Alliance, a coalition of more than 140 churches and affiliated organisations working together in more than 120 countries to create positive and sustainable change in the lives of poor and marginalised people regardless of their religion, politics, gender, sexual orientation, race or nationality in keeping with the highest international codes and standards. We often respond to disasters and emergencies through our membership of the ACT Alliance.
If you have a complaint that is related to our membership of the ACT Alliance, you may contact the Complaints Focal Person at the ACT Alliance Secretariat in Geneva, Switzerland.
By letter, addressed to:
“The Complaints Focal Person”
ACT Alliance Secretariat
150 Route de Ferney
PO Box 2100
1211 Geneva 2
Switzerland
By email, to: complaintsbox@actalliance.org
By phone, to: the Complaints Focal Person and/or the ACT deputy/general secretary at the ACT secretariat: Tel: + 41 22 791 6033
Find out more about the ACT Alliance complaints process and access a form that you could use for your complaint.