Feedback and Complaints

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General Feedback
At Anglican Overseas Aid, we value your views. If you have any feedback about our website, publications, programs or anything else about how Anglican Overseas Aid operates, either positive or negative, please email us at or telephone us on 1800 249 880 (toll free within Australia).

Anglican Overseas Aid is accepting of complaints as they can be a valuable learning source about the way we operate and how we can do things better.

Anglican Overseas Aid is committed to being accountable for what it does and in the relationships it has, and allows the opportunity to have grievances and complaints heard, and to seek redress and to restore and improve on our relationships and work.

We have a formal process for handling complaints, which is detailed in our Complaints and Feedback Policy, which can be found here.

Anglican Overseas Aid’s dedicated complaints email address is

Anglican Overseas Aid is a signatory to the Australian Council for International Development (ACFID) Code of Conduct which defines minimum standards of governance, management and accountability for non-government development organisations.

Should you wish to find out more information about the Code or lodge a complaint against Anglican Overseas Aid’s compliance with the Code, please contact ACFID as follows:


In writing: Code Manager
ACFID Code of Conduct Committee
Private Bag 3
Deakin ACT 2600

Give us a call

We're here to talk with you, Mon - Fri, 9am-5pm.  
Outside these hours email:

1800 249 880

If you're outside Australia you can call: (03) 9495 6100

Postal Address

Anglican Overseas Aid,
PO Box 389,
Abbotsford, VIC 3067

Street Address

The Circle Coworking Space,
4 Bloomburg Street,
Abbotsford, VIC 3067