Feedback and Complaints
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General Feedback
At Anglican Overseas Aid, we value your views. If you have any feedback about our website, publications, programs or anything else about how Anglican Overseas Aid operates, either positive or negative, please email us at aoa@anglicanoverseasaid.org.au or telephone us on 1800 249 880 (toll free within Australia).
Complaints
Anglican Overseas Aid is accepting of complaints as they can be a valuable learning source about the way we operate and how we can do things better.
Anglican Overseas Aid is committed to being accountable for what it does and in the relationships it has, and allows the opportunity to have grievances and complaints heard, and to seek redress and to restore and improve on our relationships and work.
We have a formal process for handling complaints, which is detailed in our Complaints and Feedback Policy, which can be found here. If you'd like to complete a AOA Complaints & Incident Reporting Form, please download and complete this document.
Anglican Overseas Aid’s dedicated complaints email address is complaints@anglicanoverseasaid.org.au
If you have a child safety complaint or a matter relating to sexual exploitation, abuse or harassment (also known as a safeguarding complaint) relating to the work of AOA either in Australia or in one of our countries of operation, please contact our Chief Executive Officer on 1800 249 880 (toll free within Australia) or +61 (0)3 9495 6100 (from outside Australia) or via email at complaints@anglicanoverseasaid.org.au or Physical address: C/O The North Collective, 713 Brunswick St Fitzroy North, VIC, 3068 or via our postal address: Anglican Overseas Aid, PO Box 1339, Fitzroy North, VIC, 3068.
ACFID
Anglican Overseas Aid is a signatory to the Australian Council for International Development (ACFID) Code of Conduct which defines minimum standards of governance, management and accountability for non-government development organisations.
Should you wish to find out more information about the Code or lodge a complaint against Anglican Overseas Aid’s compliance with the Code, please contact ACFID as follows:
Website: www.acfid.asn.au
Email: code@acfid.asn.au
In writing: Code Manager
ACFID Code of Conduct Committee
C/-ACFID
Private Bag 3
Deakin ACT 2600
Give us a call
We're here to talk with you, Mon - Fri, 9am-5pm.
Outside these hours email: aoa@anglicanoverseasaid.org.au
1800 249 880
If you're outside Australia you can call: (03) 9495 6100
Postal Address
Anglican Overseas Aid,
PO Box 1339,
Fitzroy North, VIC 3068
Australia
Street Address
The North Collective,
713 Brunswick St North,
Fitzroy North, VIC, 3068
Australia
