Are you an agile leader with experience in business systems, data, and CRM administration, and a passion for making a tangible impact through internal-facing work?

Anglican Overseas Aid (AOA) invites you to apply for the role of Senior Business Systems & Data Manager, where you will lead and deliver AOA’s business systems and data capability, with a strong focus on the organisation’s CRM ecosystem, currently Salesforce. You will improve data integrity and usability, enable high-quality reporting and analysis, build staff capability through practical, hands-on training and support, and provide organisational leadership in embedding efficient, consistent ways of working across teams.

About us

AOA is an overseas relief and development agency associated with the Anglican Church of Australia. We strive for dignity, equality, and inclusion for those experiencing poverty and marginalisation, with a focus on gender and climate justice.

Key Responsibilities

  • Lead and deliver AOA’s business systems and data capability, with a strong focus on the organisation’s CRM ecosystem, currently Salesforce
  • Improve data integrity and usability, and enable high-quality reporting and analysis
  • Build staff capability through practical, hands-on training and support
  • Balance strategic leadership with delivery in a small organisation environment
  • Provide hands-on CRM administration and continuous improvement, including configuration, access controls, documentation and user support
  • Work with teams to clarify needs, improve processes, and identify process bottlenecks and inefficiencies to support effective collaboration and reduce duplication
  • Coordinate external technical service providers to ensure solutions are fit for purpose and proportionate to organisational scale
  • Provide informed guidance on system priorities, market options and staged procurement approaches to ensure AOA’s systems effectively support fundraising, programs, governance and organisational performance
  • Provide organisational leadership in embedding efficient, consistent ways of working across teams, including agreed tool guardrails such as email, Teams and Monday.com
  • Contribute to AOA’s digital readiness, including privacy, data protocols, cybersecurity response planning and AI readiness
  • Enable analytics and reporting through dashboards and system-enabled performance reports that track organisational KPIs, strategic plan progress, operational health, compliance indicators and ad-hoc insights aligned with organisational priorities
  • Strengthen the supporter experience by ensuring CRM and related systems enable consistent, automated and meaningful supporter journeys
  • Support the systematisation and optimisation of people and culture processes, including Employment Hero workflow configuration, onboarding, probations, compliance reminders, performance cycle templates, data quality and reporting
  • Facilitate system-driven Work Health and Safety, privacy and policy compliance workflows and reporting

About you

You will bring:

  • Demonstrated experience, typically 5+ years, in business systems and data roles, including hands-on CRM administration, Salesforce or equivalent
  • Strong capability in improving data integrity, governance, and documentation
  • Experience delivering analytics, dashboards, and operational reporting
  • Proven ability to train users, uplift adoption, and lead change in a small organisation environment
  • Experience managing staff, coordinating workloads, supporting professional development and working across functions with limited resourcing
  • Experience working with external technical service providers and vendors
  • Understanding of privacy, information security, and access control good practice
  • Demonstrated ability to lead cross-organisational workflow improvement and support behaviour change in system and tool adoption
  • Experience embedding workplace guardrails and driving consistent use of organisational tools, such as email, Teams and Monday.com
  • Understanding of digital readiness, including privacy protocols, cybersecurity considerations, and emerging technologies such as AI
  • A sympathetic alignment with AOA’s Christian faith-based values, origins, and key stakeholders

Highly Regarded

  • Salesforce Administrator certification or equivalent experience
  • Experience in not-for-profit fundraising operations and supporter journeys
  • Experience supporting procurement activities, including requirements, option analysis, and Request for Information or Request for Proposal processes
  • Experience with BI tools and/or data integrations 

Join us in our mission for God’s renewed creation, free of poverty. Apply now!

Please email your current CV and a cover letter to aoa@anglicanoverseasaid.org.au, addressing the key accountabilities outlined in the Position Description.

Applications will be considered as they are received, so please apply as soon as possible.